Category archives for: ICT Guest

What’s making the enterprise Wi-Fi market tick?

Riaan Graham Sales Director for Ruckus Wireless sub-Saharan Africa

By Riaan Graham LIKE the businesses it supports, the enterprise wireless market is seeing a huge amount of transformation. Many factors and increasing demands are shaping the market, as new generations and new technologies enter our workplaces, retail spaces and education systems. At the centre of this is our demand for constant connectivity wherever we […]

The evolution of wireless technologies

Dmitry Okorokov, CEO of InfiNet Wireless IMAGE SUPPLIED

By Dmitry Okorokov FOR more than 20 years there have been rumblings in the industry that wireless technology will be replaced with 2G, 3G, 4G, 4G LTE and 5G. This will never happen: wireless networks will always have a place in the marketplace. One of the misconceptions, especially for those who are not familiar with […]

The sun shines on Africa

solar ipp energy

Dinesh Buldoo, Director, Transmission and Distribution, WSP, Africa Research gestures that by tapping into renewable resources, there would be a 27% reduction in carbon emissions, from 695Mt per year of CO2 to 507Mt per year by 2040, and a reduction in fuel costs due to the reliance on solar (and wind) instead of oil and […]

From helpdesk to service desk:The evolution of the contact centre

Jed Hewson

By Jed Hewson A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being put on customer service, which means that it has become imperative for helpdesks to evolve into something […]

Satellite driving digitalisation in Africa

Laurent Petit, SES Head of Africa Commercial (2)

By Laurent Petit DIGITISATION of businesses is fast becoming a necessity for surviving in competitive environments. In Africa, there is an opportunity for it [digitisation] to pave the way for development of transformative technologies that will increase the competitiveness of the continent’s economy. Satellite plays a key role in providing the infrastructure needed to accomplish […]

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