Category archives for: ICT Guest

The contact centre generation gap

Bruce von Maltitz  1Stream  co-founder.jpg

By Bruce von Maltitz THERE is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that come with each new generation is nothing new – businesses have already had to shift expectations […]

Business directed to Adapt or die

Brian Timperley, Managing Director, MICROmega Group company Turrito Networks

Brian Timperley, Managing Director, MICROmega Group company Turrito Networks The evolution of technology has meant that small to medium enterprises (SMEs) no longer need to be responsible for IT in the traditional sense. In fact, they have surpassed their larger counterparts as early adopters of the latest cloud-based services. The SME’s requirements are clear: compute, […]

Practical skills training an imperative for SA IT leaders

Gareth Hawkey CEO of redPanda Software

By Gareth Hawkey CEO of redPanda Software IN a business environment that is now largely driven by innovative IT and software, there is massive demand for skilled and highly trained IT professionals. Sadly, as has been well documented, there is an increasingly dire shortage of these individuals in the local sphere. This lack in supply […]

Flexibility, service excellence drive businesses to smaller providers

KYLE WOOLF,CEO: Saicom Voice Services

By KYLE WOOLF,CEO: Saicom Voice Services FRUSTRATED South African businesses are increasingly turning to smaller telecommunications service providers, drawn by their ability to innovate and craft bespoke solutions that are backed up by a higher quality of customer service. More than just a good sale or good installation experience, it’s the after sales service that […]

Optimise your supply chain with operational intelligence

Thabo Ndlela

By Thabo Ndlela EVERY company in the supply chain is continually being challenged to deliver operations in the most effective and cost-efficient manner. The prospect of cuts to budgets puts greater emphasis on using the supply chain to reduce costs and enhance value. The good news is that many successful organisations have shown that it […]

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