Phone-obsessed SA immigration officer under probe

screen grab of a video image

screen grab of a video image

MUSINA, (CAJ News) – THE South African Department of Home Affairs has instituted disciplinary measures against an immigration officer filmed preoccupied with her mobile phone while at work at the Beitbridge port of entry. Action will also be taken against three supervisors on the shift for their alleged lack of adequate supervision. Home Affairs Director-General, Mkuseli Apleni, expressed his displeasure at the lack of attention paid to the actual duty performed by the official in direct violation of the policy against use of mobile phones at workstations.

“Of major concern to me is the fact that the official is dealing with security documents without paying attention to detail and rather preoccupied with her cellular phone,” said Apleni.

“To this end, we have commenced with disciplinary measures against the official and the three supervisors,” he confirmed.

Home Affairs Minister Malusi Gigaba on Wednesday morning issued an instruction to the Department to act swiftly to address the matter. The department’s policy prohibits the usage of mobile phones by front office officials while performing their duties.

Home Affairs Minister, Malusi Gigaba, has ordered the department to investigate following public outcry by travellers.

A video of the immigration officer chatting on her smartphone while queues formed sparked the outrage.

“I was this morning (Wednesday) informed about the video circulating on social media platforms, and have asked the Department of @HomeAffairsSA to investigate this matter and take swift action against the official,” Gigaba stated on his twitter account.

Several travelers at the South African border side of Musina complained waiting long hours at the border while the woman spent time on her smartphone.

“It is very unprofessional for someone to play with her smartphone when there is a long queue of travelers like this! Why not clear the travelers, and then play with your phone,” queried a Zimbabwean businesswoman.

Another traveler from Malawi said: “Such conduct of ill-treating other Africans travelling into South Africa has been happening for long yet when they (South Africans) visit our country we don’t do that.”

The Beitbridge border post, the busiest in Sub-Saharan Africa, is the gateway to several countries in Southern Africa and beyond.

A Zambian man traveling to Johannesburg said: “I think this woman deserves expulsion!  Honestly, jobs are scarce, but one is abusing the opportunity she has due to stubbornness.”

A Congolese traveler equated the immigration officer’s actions to discrimination.

“This is insane or xenophobia we always we hear of,” he said.

Former South African journalist, Cedric Mboiya, also equated the behaviour to xenophobia.

“SA is full of bigotry – racists, tribalists, xenophobes and so on. Not even education has helped to get rid of such stupidity,” he blasted.

Majority SA immigration officers at the Musina border side have long been accused of soliciting bribes from travellers wishing to be in the country for more days. Those not paying were given less then a week.
– CAJ News

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Posted by on Mar 14 2018. Filed under Africa & World, Featured, National, Regional. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry
  • Deal_with__it_2.0

    Have to wonder if they were paid more would they be more determined to do their jobs?

  • Bob

    A real checkpoint “charlie” – fire her butt!

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