JAMII in momentous East Africa SAP adoption
From MARIA MACHARIA in Nairobi, Kenya
NAIROBI, (CAJ News) – JAMII Telecommunications Ltd (JTL) has taken a lead as the era of rapid technological growth forces technology and telecom companies to adopt multifaceted approaches to survive and thrive in a challenging environment.
The adoption of innovations by global market leader in enterprise application software, SAP, has enabled the Kenyan company ambitious business and technology vision.
JTL adopted SAP S/4HANA with SAP CRM, with the project going live on time on January 1, 2017.
By leveraging SAP S/4HANA and its integrated capabilities, JTL has been able to develop system workflows to ensure timely flow of data ensuring all SLA’s (service level agreements) are met.
This has led to an improvement in customer experience and engagement as well as greater control and monitoring of costs and revenues, through better tracking and visibility.
“JTL has the distinction of being the first S/4HANA site in East Africa and the first S/4HANA-CRM site in Africa,” says S Iyer, CEO of IMARK, the SAP implementation partner in charge of managing the JTL implementation.
The company offers Data Carrier Services, Satellite Backbone Services, Internet Backbone Services, International Gateway Services, Broadband VSAT Services, Signal Distribution Services and Broadband Wireless Services.
JTL required a platform that would allow it to orchestrate multiple systems, including billing and provisioning engines, as it grew and evolved through mergers and acquisitions.
This meant that the company required a technology system that would enable it to analyse, process and consolidate information received from multiple systems in a concerted effort to run simple and faster – not just in its IT landscape, but across business processes, data structures and its way of doing business.
Joshua Chepkwony, CEO and Chairman of JTL,is excited the journey embarked on in 2016 was bearing fruit.
“This is a great achievement for the company and a continuation of an automation and change process that is geared towards transforming how we do business,” says Chepkwony.
Dr Gilbert Saggia, Managing Director: East Africa at SAP Africa, says by putting SAP S/4HANA at the core of its business processes, JTL is able to execute decisions quicker, ensure faster on-boarding of customers, reach new geographies quicker and gain key insights into customers.
This has the added benefit of delivering a superior customer experience while providing real-time visibility of key business information.
“We look forward to seeing how SAP S/4HANA transforms JTL’s business processes and sets it up for success in the highly competitive and fast-paced telecoms industry,” says Saggia.
– CAJ News
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