MTN Rwanda swaps call centres
from PHYLLIS BIRORI in Kigali, Rwanda
KIGALI, (CAJ News) – MTN Rwanda has announced that it will transfer ownership of its outsourced call centre from CET to ISON BPO Rwanda Limited effective August 1.
MTN’s Chief Sales and Distribution Officer, Annie Bilenge, said ISON was known for its ability to deliver cost-effective outsourcing solutions to its clients at world-class standards.
“We believe that this transfer of ownership of our call centre to ISON will allow us to concentrate on further raising our own service levels, improving customer experience and ensuring we remain the number one telecom in Rwanda.”
ISON BPO is a leading Business Process Outsourcing provider in Africa and the ASEAN region, offering call centre services in 16 countries globally.
Within the company’s Call Centre Outsourcing space in Africa, it has over 10 000 employees across the 14 countries in which it operates, thus enabling its clients to focus on growing and developing their key business mandates.
The BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) services through local presence and on-shore/remote support, leading to superior customer experience, highly satisfied customers and growth in business.
“This reflects a major part of our strategy to create value and enhance our services to our customers while ensuring our long-term business continuity,” concluded Bilenge.
– CAJ News
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