Survey reveals best bank in SA
Insights agency, Columinate, has released the results of its fifth annual Internet Banking SITEisfaction® survey.
It named FNB the Best Digital Bank, scoring 81 out of a possible 100, putting it firmly in the lead of the competitors.
For four out of the five years, FNB has won the best online banking service and has also won best mobile and overall digital bank for the two years that these aspects have been tracked.
FNB has also been named the Best Mobile Bank, again posting 81 points.
Launched in 2012, the survey is a measure of customer satisfaction with digital banking services in South Africa.
The study has put questions to close to 10 000 internet banking users, focusing on the trends that shape the digital banking industry.
– CAJ News
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