TNM embarks on major retail expansion
From KINKY MATCHANSI in Lilongwe, Malawi
LILONGWE, (CAJ News) – TELEKOM Network Malawi (TNM) has opened a High Technology retail centre in Lilongwe, the administrative capital of the Southern African country.
The Malawi Stock Exchange-listed company has also announced an increase in the number of its nationwide shops to 24 from 16 last year.
Its high-tech outlet is strategically situated in Lilongwe’s newest and ultra-modern shopping complex, the Gateway Mall, which is located on Mchinji Road, a highway that links Lilongwe to the Zambian eastern province of Chipata.
TNM Chief Commercial Officer, Dan Makata, said the new outlets aimed to improve customer experience and increase access to the company’s products and services.
“The new shops provide more space and therefore increase our customer-care touch points. We are always striving to improve the customer experience through provision of a customer-friendly and centric environment by bringing services closer to our valued customers,” said Makata.
He said the high-tech shop offered an experiential platform to showcase latest mobile communications devices and services available through TNM, which is the carrier network for Smart Data and Internet in Malawi.
Makata said the mobile pioneers had also extended its shop opening and closing hours to give more time for customers to transact.
Initially, TNM shops were opening at 07h30 am and closing at 17h00.
They are now open until 19h00.
“We hope this will carter for the increase in demand of our services as we bring it closer to customers and serve them better.”
These new shops among others offers the all Mpamba transactions, subscricer identit module (SIM) card replacements, airtime purchases, all post-paid services, general inquiries and other TNM related services.
The shops have been opened in Blantyre, Karonga, Kasungu, Lilongwe, Mangochi, Mzimba, Mzuzu, Nchalo, Ntcheu and Zomba among others.
– CAJ News
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