Technology addresses Morocco water billing problems
CASABLANCA, (CAJ News) – MOROCCO’S national water and electricity company, ONEE Water, is poised to reap the rewards of adopting modern technology.
The utility made the move as a way to improve its manual capturing systems.
Mohamed Rhalloussi, Chief Information Officer, ONEE, said by using mobile functionality on-site with customers, the company would significantly simplify and shorten their billing process.
“We project to achieve a 40 percent increase in meter-reading speed, ultimately resulting in better customer service,” Rhalloussi said.
Although it has a large base of employees who travel to households and businesses, capturing meter readings in spread-out locations, the company continued to encounter the basic flaws of billing such as slow turnaround time and erroneous meter readings were impacting its earnings.
Once it identified billing reformation as a priority, ONEE sought out technology solutions that would deliver what it needed, culminating in the adoption of Prologa solution offering.
Prologa is a strategic Systems Applications Products (SAP) Software partner, whose solutions have been rigorously tested and certified as SAP Solution Extensions, which integrate seamlessly with SAP and extend SAP’s offering.
ONEE were able to source the Prologa solutions directly from SAP, and, importantly have SAP as their single point-of-contact for all customer support throughout the SAP-Prologa deployment and productive use.
Prologa uses ISU, SAP’s industry specific utilities suite.
The coming on board of Prologa was an essential criteria for success, given ONEE’s mission-critical, strategic mandate.
Founded in 2012 following the consolidation of the National Office of Electricity and the National Office of Drinking Water, ONE is a major player in the distribution of water and electricity in Morocco and has more than 5 million customers in the country.
Pedro Guerreiro, Head of Energy and Natural Resources at SAP Africa said ONEE was embracing technology in a forward-looking manner for the benefit of citizens and in doing so, realising efficiencies.
He said SAP had received great interest in this solution and extremely valuable feedback from our customers and partners, which is quite encouraging.
“We are committed to continue developing more desirable features to enrich this solution in SAP for Utilities. Smart and prepaid meters are fantastic innovations, but don’t discount the human touch. All people need are the
right tools in their hands,” said Guerreiro.
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