Telkom remodels wholesale, networks units
By SAVIOUS KWINIKA
JOHANNESBURG, (CAJ News) – TELKOM has redesigned its wholesale and networks division, culminating in the launch of Openserve.
Alphonzo Samuels will serve as the Managing Director of Openserve, which will be a distinct business unit within the Telkom Group.
It has been formed as part of the company’s ongoing efforts to strengthen customer focus through a more flexible and agile operating model.
Officials said the separation heralds a new era in the Telkom Group as it prepares to welcome a more open access environment and all the opportunities it offers.
This move is also in line with Telkom’s turnaround strategy to separate its wholesale and retail divisions to facilitate greater focus, accountability and most importantly, customer-centricity.
Samuels said Openserve signaled Telkom’s commitment to a more competitive market and lower prices for consumers.
He said Telkom had already begun reducing prices associated with wholesale network infrastructure access.
“With the launch of Openserve, we want to make a significant impact on the way we provide open access broadband to all South Africans. We welcome a more open-access environment and believe that we, as Openserve, can make important headway in helping all South African bridge the digital divide,” said Samuels.
Telkom Group Chief Executive Officer, Sipho Maseko, said over the past two years, their strategy had delivered positive results but it is not yet complete.
“We have tackled inefficiency, complexity and high costs and our quest to improve our customer experience remains a primary focus. But to fundamentally change the way we do business, while also working to take up a meaningful and impactful role in an increasingly open-access environment, we have had to review our operating model,” Maseko said. – CAJ News
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