Commercial Bank of Africa lauds German partnershipBy SAVIOUS KWINIKA
JOHANNESBURG, (CAJ News) – THE Commercial Bank of Africa (CBA), the largestprivately owned bank in East Africa, said its partnership with aGerman-headquartered market leader in enterprise application software, wasyielding dividends.
The financial firm automated all banking business processes following apartnership with SAP.Geoffrey Githinji, CBA Group Chief Operations Officer, said the reason thecompany chose SAP as an innovation partner was because of their extensiveglobal banking experience, constant innovation, as well as the uniquebusiness value they added to the core of CBA.“SAP has been with us every step of the way and the softwareimplementation has been relatively seamless,” said Githinji.
One of CBA’s major technology requirements was to automise all manualbusiness processes in order to introduce a new level of innovative bankingexperience for customers with real-time responses to ensure that the bankcontinues to meets its clients’ ever-growing expectations.The bank’s strategic decision to further automate its operationingprocesses has also put CBA in a stronger position to provide clients withmuch better customised, relevant product packages and information.Among other things, one of the major drawbacks of a traditional manualbanking system is the lack of an audit trail and the related complianceissues which many banking institutions are now facing.
“CBA is an organisation driven by strong ethical behaviour and addingvalue to our customers in this regard is critical. Our SAP businesstransformation project is a journey to a greater level of transparency andefficiency about which we continuously work to uphold,” Githinji added.
CBA went live in with this new system in November 2014 and the bank iscurrently running SAP on several solutions that are customised for their business environment including SAPR Enterprise Resource Planning withHuman Capital Management components; SAPR Business Intelligence, SAPR DataWarehouse and SAPR Business Planning Consolidation.
Andrew Waititu, Head of SAP East Africa, said CBA was playing an importantrole in changing the banking sector in East Africa.“We applaud them for their vision. The move to further automate itsbusiness processes will provide their clients with an experience of anideal banking of the future. The second phase of the software roll outtook place in March and we are confident that it will further enhance the CBA customer experience,” said Waititu.
CBA, which has been operating for more than 50 years, currently operatesin Kenya, Tanzania and Uganda and has plans to extend it businessoperations into additional Eastern African countries.
– CAJ News
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