MTN Nigeria refutes staff dismissal rumours
from AUGUSTINE OSAYANDE in Abuja, Nigeria
ABUJA, (CAJ News) – MTN Nigeria, the country’s biggest mobile network operator, has dismissed reports it planned to retrench thousands of employees.
According to management of the telecommunication company, the rumours are false and designed to spark fear and panic amongst staff and contractors of the company.
“It has come to our attention that inaccurate information is currently being circulated on social media, alleging plans by MTN Nigeria to dismiss 6 000 employees, starting with call centre staff,” the company has stated.
MTN pointed out it signed a new outsourcing contract with a new organization, which takes effect later in the year.
MTN said this was part of efforts to drive further efficiency towards improving the quality of customer service delivery.
“What this means is that our call centre, which was already outsourced several years ago, will now be managed by a new vendor,” the company added.
The telecommunication company said the former vendors, CCNSSL and MacTay Consulting, would remain partners and consultants with MTN Nigeria and would continue to manage other key aspects of its business. “
“This change, which is in line with global best practices for organisations in our industry, is not exclusive to MTN Nigeria alone.”
Similar outsourcing arrangements are taking place across other MTN operations in Anglophone (English-speaking) countries across Africa, including South Africa.
“We remain committed to delivering quality of service that our customers deserve, guided by a strong culture of best practice people,” MTN said.
– CAJ News
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