Network woes worry Kenya subscribers

Safaricom M-PESA

Safaricom M-PESA

from MARIA MACHARIA in Nairobi, Kenya
NAIROBI – MILLIONS of Kenyans were left in a lurch after Kenya’s largest mobile network provider, Safaricom, encountered serious network glitches on Monday.

Safaricom subscribers were until last night complaining about their inability to make phone calls, receive or send messages as well as send or receive money through popular M-Pesa.

Subscribers, who spoke to CAJ News, said they had been short-changed by this network glitch.

“The least we would have expected from Safaricom was an apology instead of remaining silent while their network is totally failing us.

“We cannot make calls, we cannot receive or send short messages neither sending money elsewhere through M-Pesa,” another Safaricom subscriber, Emelly Omondi told CAJ News in Nairobi.

“Safaricom is a huge corporate mobile company that should have good public relations,” said an angry Christopher Okwambo.

According to Safaricom subscribers, the heavily affected by the network challenge were mobile subscribers based in the capital Nairobi, surrounding communities and western parts of the country.

In a bid to calm the growing concerns among its subscribers, Safaricom posted on a social media site assuring the nation that its technicians were attending to the problem.

“We have a network outage affecting some of our services. Our team is working to resolve the issue with utmost priority.

“We apologize for the inconvenience,” Safaricom posted on its Facebook page.

– CAJ News







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Posted by on Nov 18 2014. Filed under Featured, Finance, Finance & Banking, Mobile & Telecoms, Technology. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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