Client takes liable Nedbank heads-on

ATM

Nedbank ATM

by MTHULISI SIBANDA
News Editor
JOHANNESBURG – NEDBANK are at the centre of controversy after a client was defrauded more than R4 000 with investigations pointing out that the financial institution was complicit.

The victim (name withheld) got the shock of his life recently when it emerged a person was issued a “twin” bank card and authority to conduct transactions without the rightful account holder’s consent.

In a setback smelling of in-house fraud, the bank issued the culprit authority without him/her (victim has suspect’s particulars) producing identity particulars.

The alleged fraud occurred at Cresta, Johannesburg in Gauteng Province, leaving the rightful account holder high and dry.

“Have you ever imagined a competent and commercial bank issuing out an ATM bank card to another person who is not its account holder, but without demanding the culprit or “applicant’s” Identity Book (ID) or passport?

“How on earth could a bank that deals with billions of companies, government and people’s money easily get carried away to do such a thing.

“How on earth could members of the Nedbank staff carelessly and generously give away clients’ money to unknown persons coming into their bank hall?” the distraught victim queried.

He expressed concern that despite him being swindled, Nedbank was not forthcoming with compensation.

“I lost R4,000 and was neither compensated nor refunded by the bank yet it was the bank’s staffers, who generously gave away my ATM Bank cards to an unknown person, who the bank officials never demanded an ID Book or passport to cross check the authenticity of that person.”

If experts’ input is anything to go by, Nedbank have acted unlawfully and
were complicit.

“Nedbank has failed to compensate or refund the victim of his hard earned cash yet this is a result of its own negligence,” said an expert.

An employee at rival First National Bank, who requested anonymity, said, “I strongly believe this victim has a strong case against Nedbank.”

“Firstly, when a person lost his or her ATM bank card, before I issue you with a replacement, I demand first your particulars such as an ID Book or
passport,” she said.

An ABSA bank teller in FourWays said, “There is no way this person could fail to be compensated by Nedbank because the Nedbank’s staffers slept on duty, or else, they deliberately worked in cahoots with this so-called unknown person whom they issued with an ATM bank card that does not belong to him. At ABSA, we first of all demand the ID Book or passport. After that process, I then photocopy the client or account holder’s ID Book or Passport so that if ever the need arises, I can always produce evidence of the person who came to be issued with a new ATM bank card. What happened to the victim at Nedbank is unheard of.”

A Capitec staffer in Balfour in Johannesburg said the victim MUST be compensated or refunded of his hard earned cash.

“The bank would have done unfair practise not to refund or compensate this victim. Otherwise Nedbank’s staffers must be liable for their actions that caused this unnecessary loss,” said the official.

– CAJ News

 

 

 

 

Short URL: http://cajnewsafrica.com/?p=1592

Posted by on Sep 15 2014. Filed under Exclusive, Featured, Finance, Finance & Banking, IT Security, Technology. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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