Micros SA reveals at CRM solution success
by SAVIOUS KWINIKA
JOHANNESBURG – MICROS South Africa, a specialist provider of point of sale and reservation systems to the hospitality industry, attributed its ability to manage customer service for nearly 3 500 clients to CRM business solution from Sage ERP Africa.
Sage ERP business partner, Lorge, implemented the solution.
Michael James Kenney, Service Manager at Micros South Africa, said the firm needed a solution that it could customise to provide the information it needed to help our customers quickly and effectively when there was a support call.
“Now, our consultants can easily pick up with a glance at the screen whether a customer has a support contract with us our not. They can also see which hardware the client is using and whether it is under warranty, and browse the client’s support history.
“This 360-degree view of the customer helps us to quickly resolve any incident so that we can meet our service level agreements (SLAs),” he said.
The company counts many of South Africa’s leading restaurant and hotel chains among its customers, many of them with operations throughout sub-Saharan Africa.
Jeremy Waterman, Managing Director at Sage ERP Africa said Micros South Africa’s success had been built on its dedication to customer service excellence.
“Sage CRM has helped it to meet its goals by enhancing its customer experience, improving business efficiencies and providing information that helps it make better business decisions,” said Waterman.
– CAJ News
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